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Shipping Policy

Delivery Methods

The Makers Shop (“we”) use SF Express Service for product deliveries. During the checkout process, you have the option to select from the following delivery methods:

S.F. Express - Office / Home Delivery
S.F. Express - Store Pickup
S.F. Express - SF Locker Pickup
S.F. Business Station Pickup

For more information on SF Locker locations, please visit: https://htm.sf-express.com/hk/en/dynamic_function/S.F.Network/SF_Locker/
For more information on SF Express Store locations, please visit: https://htm.sf-express.com/hk/en/dynamic_function/S.F.Network/SF_store_address/

Shipping Cost and Surcharges

The customer shall be responsible for the shipping cost, which will be determined by the weight of the ordered product(s) (unless otherwise stated on the product page on The Makers Shop). For more information, please visit: https://htm.sf-express.com/hk/tc/download/Hong-Kong-Product-Service-Rate.pdf
A HK$10 remote area surcharge will be applied for deliveries to certain designated areas in Hong Kong. For more information, please visit: https://htm.sf-express.com/hk/en/products_services/Express_Services/Surcharges/Remote_Surcharge/

Shipping Process and Delivery Time

We arrange delivery to postal addresses within Hong Kong only.
We strive to send out all shipment within 7-14 working days. Please note that this is an estimated time frame only, and factors such as product availability and shipping carrier delays may impact the shipping time.
Once your order is shipped, you will receive an email notification with a tracking number from our system. You can also log into your account and view the order details under the 'Orders' section. Additionally, you can track the shipment by entering the tracking number at the following SF Express website: https://htm.sf-express.com/hk/tc/dynamic_function/waybill/#search/bill-number/
You can also follow SF Express's guidelines to install SFHK APP. Once your product arrives at the designated SF self-pickup point (SF Express Service Center, SF Express Station or SF Express E-Locker), SF Express will send you a "Pickup Notification" message via SFHK APP. Customers can enable push notifications function on your mobile devices to avoid missing delivery reminders. You can also track the real-time status of the shipments within the SFHK APP.
Regarding delivery times, we cannot control factors such as traffic, region, weather or force majeure events, which may cause delays, suspensions or rescheduling of deliveries. SF Express handles actual delivery and we are not responsible for any delays, suspensions or rescheduling.

Re-delivery Charge

If you are unable to receive the product at the designated address for any reason (for example, incorrect delivery information, inability to be contacted, unreasonable refusal to accept the product, failure to pick up the product within the time limit, or refusal to accept the product at the alternative SF Locker address designated by SF Express), and the product is returned to our warehouse, you agree and accept that we have the right at our discretion to charge you or your authorised representative re-delivery fees, or to cancel your order .

Terms and Conditions

All deliveries are subject to the terms and conditions of SF Express. If you have any questions regarding delivery, pickup, or other matters related to the delivery service, please contact SF Express customer service via https://htm.sf-express.com/hk/en/contact_us/

In the event of any inconsistency between the English language version of this Shipping Policy and the Chinese version, the English language version shall prevail.