- Items sold are non-refundable, except where (i) the product is defective or damaged upon receipt and no stock is available for exchange, or (ii) we cannot fulfil the order for any reason.
- If your receive a defective or damaged product, please contact our customer service team by email at eshop@makersweare.com within 7 business days of receipt. Our team will provide you with instructions on how to proceed with your return or exchange. Please note that all damaged or defective products must be reported within this timeframe. We aim to process returns and exchanges requests within 7-14 business days. For more information, please refer to our Return & Exchange FAQ . (https://shop.makersweare.com/pages/faq-return-exchange).
- All product photos are for reference only. We cannot accept returns or exchanges due to discrepancies in size, colour and design or other variations between the actual product and the photos.
- We only accept returns or exchanges for defective or damaged products upon receipt. We do not accept returns or exchanges for (i) change of mind, (ii) personal preference reasons, or (iii) the quality of the product does not meet your expectations. Please review the product description and specifications carefully prior to placing orders.
- Certain products, such as personal items (including but not limited to socks and hats) and consumables, are not eligible for return or exchange once unpacked, untagged or used.
- Products that are disassembled, malfunctioning, damaged, scratched, dirty, or otherwise compromised due to usage are not eligible for return or exchange.
- To be eligible for a return or exchange, the product must be unused, in original condition and in original packaging (including all components, accessories, warranty information, manuals, product packaging). If any parts are missing or damaged, it may affect your eligibility for returns or exchanges. If the product is determined by us to have been used, damaged or altered, we reserve the right to refuse returns or exchanges.
- You shall be responsible for paying all necessary delivery fees to return the product(s) concerned to us. We shall not be liable for any loss caused by any reason in the course of return delivery. For more information, please refer to our Return & Exchange FAQ (https://shop.makersweare.com/pages/faq-return-exchange )
- Any single product is eligible for one exchange only, and provided that the conditions set out in this Returns & Exchanges Policy are met. We reserve the right to suspend or cancel the return/exchange privileges of any customer who makes multiple returns and/or exchanges on the same product, or in the case of suspected fraud or abuse of this Returns and Exchanges Policy.
- The method of return /exchange is determined by us at our discretion, including the option to refund to the original payment method. For more information, please refer to our Return & Exchange FAQ (https://shop.makersweare.com/pages/faq-return-exchange).
- In the event of any inconsistency between the English language version of this Returns and Exchanges Policy and the Chinese version, the English language version shall prevail.
eshop@makersweare.com
